Shipping policy

Last Updated on - 25 June 2026

At Kitsumi we are committed to delivering our kits to our customers in a timely and reliable manner. This Shipping Policy outlines our shipping practices, estimated delivery times, and other relevant details.

Shipping Charge:

Good news first. Shipping is on us, everywhere in India, on every single order. There is no minimum cart value and no fine print waiting at the bottom. We currently ship only within India only, though if you are reading this from somewhere else and really want a kit, please write to info@kitsumi.in and we will notify you when we are available in your area.

Delivery Timeline:

Here is how it all works once you place an order. Every order is fulfilled within 48 hours of us receiving it. We operate from 9 AM to 6 PM Monday to Saturday. All orders placed on Saturdays and government holidays will be processed on the next working day.

We get your kit ready and hand it to our courier partners. All orders are shipped from our facility in Bangalore. Most orders reach you within 5-6 working days from the day we ship. However delivery timelines may vary due to

• Weather disruptions
• Strikes or logistical delays
• Remote or non-metro locations
  
• Operational or courier-related issues

The moment your package leaves us, a tracking link is sent to your registered email address so you can see your order it make its way to you and plan your building weekend around it. If your tracking ever looks stuck, or something just feels off, Email us at info@kitsumi.in with your order number and we will chase it down for you personally.

Delivery Responsibility:

We want to get you building our kits as soon as possible. For that, 

• Customers are requested to provide complete and accurate delivery address including apartment/ building number, landmark, and a correct PIN code.
• Please write to info@kitsumi.in with your order number if you wish to changes your delivery address within 12 hours of placing an order.
• Changes in address or any contact information cannot be made once the product is shipped
• It is the imperative of the customer to be reachable through their phone and be available to receive the order at the delivery location 
• If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal by the recipient, additional shipping charges may apply for re-delivery.

Lost Shipment, Missing or Damaged items :

We pack each kit with love and care. Every Kitsumi kit is wrapped in hex wrap and shipped in tamper proof poly bags. If you suspect or notice any indication of tampering with your package, please record an unboxing video and send it to info@kitsumi.in with your order number. In the rare case that an order is lost in transit, we will either reship the product at no additional cost or issue a full refund. If any items are missing from your order, notify us within 48 hours of delivery for prompt resolution.