Return and Replacement Policy

Last Updated on - 25 June 2026

We make every kit by hand in Bangalore, so if something is not right when your box arrives, we take it to heart and we will make it right.

Lost Shipments, Damaged or Missing Orders:

We pack each kit with love and care. Every Kitsumi kit is wrapped in hex wrap and shipped in tamper proof poly bags. If you suspect or notice any indication of tampering with your package, please record an unboxing video and send it to info@kitsumi.in with your order number.

• In the rare case that an order is lost in transit, we will either re-ship the product at no additional cost or issue a full refund. 
• If any items (Whole Set) are missing from your order, notify us within 48 hours of delivery for prompt resolution.
• We do not accept returns or issue refunds for change of mind, wrong purchase, or personal preference. 

Missing Components or Faulty Parts:

Every Kitsumi kit is dispatched only after multiple QC checks. In the rare case of a kit showing up with missing components or faulty parts (LED components, accessories), please write to info@kitsumi.in with your order number within 48 hours of receiving the kits. 

• If the LED lighting kit is faulty on arrival, we will send you a replacement LED set within 4-5 days at no extra charge. Replacing a part instead of the whole kit reduces waste and is lighter on the environment.
• Any other missing component in the kit will be replaced with a replacement part provided, a video unboxing of the kit is sent to info@kitsumi.in within 48 hours of receiving the kit.

When a refund does apply, it usually finds its way back to your original payment method within 5 working days.

If you are ever unsure about any of this, please do not overthink it. Send us a message and a real human will help you figure it out.